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Troubleshooting chart

 
In order to identify malfunction of the tracking device, check the state of the indicators or contact the support center of the company that installed the tracking devices.
After you have identified the malfunction, use the information in this table to eliminate the malfunction.
If you have tried actions suggested in this table and the malfunction is still not fixed, or if there is a malfunction that is not listed here, please contact our support team: support@geostron.ru.
 
№
Type of malfunction
Your actions
1
The application doesn't launch.
1. Reinstall the Geostron application.
At the moment when you launch Geostron, Google Earth must already be installed and closed.
2. Check settings of Google Earth (if necessary, restore settings to default ones):
2
 The button [Connect to the server] is not available:
 
        
1. You need to select object(s) in the vehicle fleet structure:
3
No connection to the server:
 
 
 
1. Check if there is connection to Internet (open any page in a browser).
2. Check connection settings to the server:
3. Check if the data for connection (login, password, IMEI) is correct:
4
Monitored object is not displayed on the map.
Check the installation path of the software (there mustn't be any Cyrillic characters):
5
Track is not displayed on the map.
1. Check if there is any information displayed in the Logs Panel:
2. Check the connection to the server (see. section 3 of this table).
3. Check if time interval is set correctly: